Frequently Asked Questions

Everything you need to know about shopping with Astr.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return window for most items in their original, unused condition. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

Astr accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer international shipping?

Currently, we ship to select international destinations. Shipping costs and delivery timelines vary by country and are calculated at checkout.

How can I track my order status?

Once your order is placed, you can track its progress through the 'Order History' section of your account or by clicking the link in your shipment confirmation email.

Are the products on Astr covered by a warranty?

Most of our products come with a standard 1-year manufacturer warranty against defects. Please refer to the specific product page for detailed warranty information.